We do not offer returns or exchanges on any sanitary products due to selection error or change of mind. This is because we cannot resell sanitary products that have been handled by customers in any way. Love Luna upholds strict hygiene standards and complies with the Australian Government Department of Health: Therapeutic Goods Administration standards.
We want every Love Luna customer to be satisfied with their purchase. Therefore, we provide as much information to customers as possible before they make a purchase, including product function, composition information and a detailed size chart. This way, customers can purchase the correct products for their needs. We believe that the comprehensive product information we provide mitigates the risk of selection error or change of mind.
We will accept returns only if both the following conditions are met and can be proven with evidence:
1. Goods were purchased from the Love Luna website
2. Goods are faulty, have been wrongly described, are different to the product purchased on the website or do not perform the function advertised.
If these conditions are met, you can choose between a refund (excluding shipping) or exchange to the same value.
You must notify Love Luna of your intention to return your item/s within 30 days of receiving them.
For products purchased via another retailer or stockist, please contact the retailer directly for their return/exchange policy regarding your purchase.